SEO is one of the most difficult profession as far as client handling is concerned. Many of the clients are not aware about what works behind the SEO works and what is needed for a better search engine results. So the sales team or business development team have a tough time tackling some really difficult queries and demands raised by the clients. Even SEO professionals have also go through these tough situations. The pressure mounts over the sales and SEO team for these questions raised by the clients due to their unawareness on SEO.
A large number of clients thinks that SEO is a one time technology works, similar to software development. They think that once SEO is done their site is guaranteed for top search engine results. They are now aware that SEO project needs patience and ongoing maintenance work and is not a guaranteed one. No companies in the world can guarantee search engine ranking in any search engines. The only thing that can be done by the SEO is to make to make the website more SEO friendly, doing good keyword research, implementing keywords onto the site and then waiting for the results. One cannot be sure whether the site is going to get the top search engine ranking. If the website doesn’t perform well in the search engine, the SEO work has to be redone. So it goes on and on and needs ultimate patience and maintenance.
Even if the site starts coming on the top of the search engines, the work is not done. The SEO work should be continued to maintain the rankings, which is one of the most tedious job.
Some of the major issues faced from the client side are
1) They need guaranteed top listings for their keywords.
2) They are not ready to make design changes to their website to make it SEO friendly.
3) When a keyword drops a 1 or 2 positions after a Google update, they start complaining over this.
4) They want only flash files on all the pages and expect better SERP.
5) They are not ready to make the site rich with content related to their main keywords.
6) They have a small site and have 25 keywords. They need top ranking for all the 25 keywords.
The above list contains only few, but there are still more.
After looking at the above list, the one thing that comes to mind is what we can do from our side to sort out these issues. The SEO companies can do various things which helps in removing most of these issues and making the project smooth. Some of the things that I have implemented are listed below.
1) Educate the clients about the basics of SEO.
2) Make them aware of the search engine algorithm.
3) Encourage them to update and add fresh contents.
4) Inform them about the latest search engine updates.
5) Send them monthly reports and explain the reason behind the fall / increase in rankings.
6) Avoid giving information on all the things that we have done in the SEO project.
These things have worked for me to a great extent and I hope that this would work for you also.
I use Online Business Optimization rather than SEO. “Okay, here’s what we need to do to optimize your business from an Internet perspective.”
Some of the major issues faced from the client side are
1) They need guaranteed top listings for their keywords.
2) They are not ready to make design changes to their website to make it SEO friendly.
3) When a keyword drops a 1 or 2 positions after a Google update, they start complaining over this.
4) They want only flash files on all the pages and expect better SERP.
5) They are not ready to make the site rich with content related to their main keywords.
6) They have a small site and have 25 keywords. They need top ranking for all the 25 keywords.
The above list contains only few, but there are still more.
Thanks for your valuable points @Rocky.